# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-17 05:11 UTC · Resolved: 2026-02-17 08:31 UTC · Duration: 3.3 h
- Updates: 5 · Affected components: Core Service, 13 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003707](https://status.salesforce.com/incidents/20003707)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-02-17 06:04 UTC: We’re aware of a service disruption affecting multiple production instances. Some users can experience issues while accessing the Salesforce services. Our team is investigating and working to restore full service, with additional engineers engaged to speed up resolution. Next update in 30 minutes or sooner if there’s significant progress.
- **update** 2026-02-17 06:43 UTC: Multiple technical teams are actively investigating the root cause of the issue and working to implement remediation measures.  During this period, customers may experience high average page times (APT), login errors, and intermittent service unavailability on affected instances. The teams are also reviewing recent changes and executing rollback procedures as needed. We will provide an update within the next 30 minutes or sooner if there are significant developments.
- **investigating** 2026-02-17 07:30 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-02-17 08:16 UTC: We have identified an issue with caching service connectivity following a recent configuration update as the trigger of this impact. Restarts are being performed to restore connectivity, which is expected to help mitigate the impact. In parallel, teams rolled back recent application version change on instance USA9402 and running health checks, while the rollback on USA9008 continues, to determine whether recent changes caused the impact. We will provide an update within the next 30 minutes or sooner if there are significant developments.
- **update** 2026-02-17 08:51 UTC: At 08:31 UTC , we resolved the configuration issue that was the result of  a recent update to the service mesh control plane. We have successfully applied a configuration fix to the mesh control plane deployment. The same fix has now been applied across all affected environments. ​​All production cells have been restored and customers should now be able to access their services.

## Rewindex changes for this incident

- 2026-02-17 05:11 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i595c673993529c.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003707 · Markdown: https://rewindex.com/company/salesforce/incidents/20003707.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003707 · Generated 2026-10-18T10:29:32.667Z