# Salesforce: Mule Soft Service Disruption: RPA

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-30 01:48 UTC · Resolved: 2026-01-30 05:15 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: RPA, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003642](https://status.salesforce.com/incidents/20003642)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-30 01:49 UTC: We are investigating an issue impacting a subset of MuleSoft customers. MuleSoft RPA is experiencing a service disruption in the US region. Customers may not be able to access their applications or manage essential functions. Existing runtimes are not impacted. We will provide a further update as soon as more information becomes available.
- **update** 2026-01-30 02:31 UTC: We are continuing to investigate this incident impacting MuleSoft RPA users in the US region. We see a loss of connectivity between the cluster and the RPA nodes as the cause of this issue. We are engaging a third-party provider to troubleshoot this connectivity issue and support the investigation. We will provide an update as soon as new information becomes available, or we can clarify the connectivity issue. We apologize for any disruption caused to our customers.
- **resolved** 2026-01-30 03:07 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Rewindex changes for this incident

- 2026-01-30 01:48 UTC: [Major incident: Mule Soft Service Disruption: RPA](https://rewindex.com/change/ieed1dbb479b60a.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003642 · Markdown: https://rewindex.com/company/salesforce/incidents/20003642.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003642 · Generated 2026-10-18T11:26:52.963Z