# Salesforce: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-13 16:37 UTC · Resolved: 2026-01-30 16:39 UTC · Duration: 17 d
- Updates: 2 · Affected components: Customer360 Audiences, 66 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003636](https://status.salesforce.com/incidents/20003636)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-27 22:29 UTC: During this time, customers using B2C Commerce Connector will experience delayed ingestion of their Order Bundle data streams.
- **update** 2026-01-29 21:04 UTC: Our engineering teams have successfully mitigated the issue. We are currently processing queued messages and actively monitoring system performance to ensure continued stability. We will provide an update once we confirm all queued messages have processed successfully and the environment has returned to normal operations.

## Rewindex changes for this incident

- 2026-01-13 16:37 UTC: [Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/change/ief4bccc64be13d.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003636 · Markdown: https://rewindex.com/company/salesforce/incidents/20003636.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003636 · Generated 2026-10-18T10:29:36.231Z