# Salesforce: Marketing Cloud Degradation: Other Feature

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-20 18:04 UTC · Resolved: 2026-01-26 09:55 UTC · Duration: 6 d
- Updates: 8 · Affected components: Other Feature, 10 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003618](https://status.salesforce.com/incidents/20003618)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-23 22:06 UTC: A subset of customers may see slow sends.
- **update** 2026-01-23 23:53 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-01-24 00:35 UTC: We continue to investigate the trigger of the issue and explore multiple paths to resolution.  We are providing you with the most current information available, which is subject to updates and changes.
- **update** 2026-01-24 00:59 UTC: We are continuing to analyze additional diagnostic information and logs, as we explore a newly introduced feature that may be the potential trigger. We’ll provide an update upon significant update, or sooner if additional information becomes available.
- **update** 2026-01-24 03:29 UTC: We have successfully identified a fix to address the configuration change, which is part of the newly introduced feature resulting in the email send delay. The configuration is resulting in high CPU utilization, causing the send delays. We are undertaking mitigation actions to address the high CPU utilization while we work on the fix. A subset of customers may continue to experience delays in Standard (non-triggered) email sends. We apologize for how you and your business may have been affected by this incident.  We’ll provide an update upon significant updates, or sooner if additional information becomes available.
- **update** 2026-01-25 04:43 UTC: The fix deployment is progressing as planned. Initial validations are positive ‌and performance remains under continuous monitoring. We have identified and are addressing an additional concern regarding elevated memory utilization. We’ll provide an update upon significant update, or sooner if additional information becomes available.
- **update** 2026-01-26 06:30 UTC: The fix deployment continues to progress as planned. Initial validations confirm the fix is working as expected with improved performance metrics. The fix has been deployed to the remaining databases, which are currently being rolled out in phases. We continue to monitor performance closely and are addressing any elevated memory utilization concerns. We will provide an update as additional information becomes available.
- **update** 2026-01-26 12:23 UTC: We have deployed the fix across all Marketing Cloud Stacks. All Stacks are now healthy and processing email traffic normally. Some customers may need to republish a subset of their send jobs to fully restore their email send performance. We apologize for the impact this incident has had on you and your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003618 · Markdown: https://rewindex.com/company/salesforce/incidents/20003618.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003618 · Generated 2026-10-18T11:26:48.645Z