# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-09 20:55 UTC · Resolved: 2026-01-09 21:23 UTC · Duration: 28 min
- Updates: 0 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003582](https://status.salesforce.com/incidents/20003582)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [Intercom outage, Jan 9, 2026: 6 vendors, 6 incidents](https://rewindex.com/events/2026-01-09-intercom)
- This incident started in the same window without naming Intercom (timing only, not evidence of a link). (timing only, posted +45 min vs the first vendor naming Intercom)

```mermaid
flowchart LR
  root["Intercom<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed Intercom<br/>Lattice, Sigma Computing, Segment"]:::blames
  root --> h1
  me["Salesforce (this incident)<br/>posted +45 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

_No update text published._


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003582 · Markdown: https://rewindex.com/company/salesforce/incidents/20003582.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003582 · Generated 2026-10-20T02:20:21.369Z