# Salesforce: Feature Perf Degradation: Agentforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-18 19:00 UTC · Resolved: 2025-12-19 04:30 UTC · Duration: 9.5 h
- Updates: 3 · Affected components: Agentforce, 5 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003558](https://status.salesforce.com/incidents/20003558)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-12-19 01:20 UTC: We’re investigating an issue affecting Agentforce services on sandbox environments. Initial investigations have identified a release that may be the cause of the issue, and we are proceeding with pausing this release. Investigations continue.  We will provide further information as soon as we have new insights to share.
- **update** 2025-12-19 02:15 UTC: We’ve completed the rollback on one instance and, after monitoring, can confirm that the impacted data type has been restored. We are now undertaking a rollback across all instances that received the release. This may take approximately one to two hours to complete. The next update will be provided once we can verify whether these rollbacks have been successful, or if new information becomes available.
- **update** 2025-12-19 05:06 UTC: This incident was declared resolved at 04:30 UTC on December 19, 2025. The release has been fully rolled back from all instances. The affected data type has been completely restored, and all validation checks are now complete. We apologize for any inconvenience caused to customers during this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003558 · Markdown: https://rewindex.com/company/salesforce/incidents/20003558.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003558 · Generated 2026-10-18T10:29:12.911Z