# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-27 16:00 UTC · Resolved: 2025-11-27 17:34 UTC · Duration: 1.6 h
- Updates: 2 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003489](https://status.salesforce.com/incidents/20003489)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2025-11-27 16:17 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2025-11-27 17:14 UTC: We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

## Rewindex changes for this incident

- 2025-11-27 16:00 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i2358e099be1257.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003489 · Markdown: https://rewindex.com/company/salesforce/incidents/20003489.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003489 · Generated 2026-10-18T11:26:53.145Z