# Salesforce: Mule Soft Feature Disruption: Runtime Manager

> Salesforce status incident “Mule Soft Feature Disruption: Runtime Manager” on 2025-11-20: impact minor (vendor’s label), 53 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003472
Last updated: 2025-12-08T13:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-20 10:50 UTC · Resolved: 2025-11-20 11:43 UTC · Duration: 53 min
- Updates: 3 · Affected components: Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003472](https://status.salesforce.com/incidents/20003472)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-20 11:44 UTC: We are currently investigating an issue affecting customers using the Runtime Manager UI in the US Control Plane (prod-us). Affected users may experience difficulties accessing application settings or deploying new applications in both Runtime Fabric (RTF) and CloudHub 2.0 deployment modes. We are actively investigating and working to restore full functionality as quickly as possible. Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience the impact. We apologize for any confusion caused by this.
- **update** 2025-11-20 12:05 UTC: We have resolved an issue impacting MuleSoft Anypoint Runtime Manager at 11:43 UTC, and customers should no longer experience any impact. A version mismatch in the Runtime Manager UI  triggered the issue. We have implemented the recent stable configuration, and all services are now operating as expected. We apologize for how you and your business may have been affected by this incident. We will conduct a thorough investigation of the incident, confirming the technical trigger, the underlying cause, and implementing preventive measures to prevent recurrence in the future.
- **update** 2025-12-08 13:01 UTC: We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.  Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232825&type=1  If you have additional questions or need further support, please open a case with Support via the Help portal.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-20 10:50 UTC, resolved after 53 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003472
- Citation: Salesforce, “Mule Soft Feature Disruption: Runtime Manager” (2025-11-20 10:50 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003472 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Feature Disruption: Runtime Manager (2025-11-20)](https://rewindex.com/company/salesforce/incidents/20003472)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003472 · Markdown: https://rewindex.com/company/salesforce/incidents/20003472.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003472 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:21:54.652Z