# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-19 15:09 UTC · Resolved: 2025-11-19 16:15 UTC · Duration: 1.1 h
- Updates: 1 · Affected components: Core Service, 81 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003470](https://status.salesforce.com/incidents/20003470)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-19 17:31 UTC: At 15:09 UTC, we noted extreme slowness, integration timeouts, and login failures with Salesforce services. The service has been restored at 16:15 UTC. We will continue to monitor the environment to ensure stability and prevent a recurrence. We apologize for any inconvenience this issue may have caused you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2025-11-19 15:09 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/icbb9981715cc63.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003470 · Markdown: https://rewindex.com/company/salesforce/incidents/20003470.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003470 · Generated 2026-10-18T09:36:48.012Z