# Salesforce: Feature Service Disruption: Search

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 14:40 UTC · Resolved: 2025-11-18 14:56 UTC · Duration: 16 min
- Updates: 1 · Affected components: Search, 179 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003468](https://status.salesforce.com/incidents/20003468)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +3 h 10 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Salesforce (this incident)<br/>posted +3 h 10 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **update** 2025-11-18 19:56 UTC: Starting at 14:40  UTC, we noted a feature disruption impacting the search functionality across multiple instances. During this time, customers may have experienced issues with using the search feature, including search indexing. The issue self-resolved without any manual intervention at 14:56 UTC. We apologize for any inconvenience this issue may have caused you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003468 · Markdown: https://rewindex.com/company/salesforce/incidents/20003468.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003468 · Generated 2026-10-20T00:02:47.570Z