# Salesforce: Mule Soft Feature Disruption: Runtime Manager

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-15 19:29 UTC · Resolved: 2025-11-15 22:43 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003459](https://status.salesforce.com/incidents/20003459)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2025-11-15 21:55 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **investigating** 2025-11-15 22:27 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2025-11-15 22:45 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is now stable and have declared the incident resolved at 22:43 UTC. Customers should no longer see any impact.  We will conduct a thorough investigation of the incident, confirming the technical trigger, the underlying cause, and implementing preventive measures to prevent recurrence in the future.  We apologize for any impact this incident may have had on you and your business.
- **update** 2025-11-15 22:58 UTC: Further investigation determined that the incident began at 19:29 UTC. We apologize for any inconvenience.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003459 · Markdown: https://rewindex.com/company/salesforce/incidents/20003459.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003459 · Generated 2026-10-18T10:29:34.041Z