# Salesforce: Mule Soft Service Disruption: Cloud Hub10 Applications-AP-SOUTHEAST-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-03 17:45 UTC · Resolved: 2025-11-03 20:45 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Cloud Hub10 Applications-AP-SOUTHEAST-2, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003433](https://status.salesforce.com/incidents/20003433)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-03 19:59 UTC: Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
- **investigating** 2025-11-03 20:13 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2025-11-03 20:34 UTC: We have identified the trigger for this incident as a recent network-level change that was blocking external traffic, and we are proceeding with a staggered rollback to resolve it.  We’ll provide another update as additional information becomes available.
- **update** 2025-11-03 21:08 UTC: As of 20:45 UTC, we’ve restored service by reverting the network-level change that was blocking external traffic. We apologize for how this incident affected you and your business. We are conducting a full investigation to understand the technical trigger and underlying cause, and will implement preventive measures to avoid a repeat in the future.
- **update** 2025-11-17 13:32 UTC: We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.  Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005228741&type=1   If you have additional questions or need further support, please open a case with Support via the Help portal.

## Rewindex changes for this incident

- 2025-11-03 17:45 UTC: [Major incident: Mule Soft Service Disruption: Cloud Hub10 Applications-AP-SOUTHEAST-2](https://rewindex.com/change/i0c48bf21db6b70.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003433 · Markdown: https://rewindex.com/company/salesforce/incidents/20003433.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003433 · Generated 2026-10-18T11:26:54.057Z