# Salesforce: Service Disruption: MANAGEDRUNTIMENVIRGINIA

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-28 10:20 UTC · Resolved: 2025-10-30 16:17 UTC · Duration: 2 d
- Updates: 2 · Affected components: MANAGEDRUNTIMENVIRGINIA, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003413](https://status.salesforce.com/incidents/20003413)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-30 17:08 UTC: We noted a service disruption impacting some Commerce Cloud customers between October 28 at 10:20 UTC and October 30 at 16:17 UTC. Customers who deployed a change during this time may have encountered 502 errors when accessing Storefronts and attempting to process orders.  We have identified a recent change as the trigger and performed a rollback, which remediated the impact. After a brief period of monitoring, we can confirm that customers should no longer experience 502 errors. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- **update** 2025-10-30 18:10 UTC: After further investigation, we identified that customers who deployed changes during this time may have encountered 502 errors related to the Managed Runtime Redirects feature, which could have affected access to Storefronts. Order processing was not impacted.

## Rewindex changes for this incident

- 2025-10-28 10:20 UTC: [Major incident: Service Disruption: MANAGEDRUNTIMENVIRGINIA](https://rewindex.com/change/ia82480394602f9.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003413 · Markdown: https://rewindex.com/company/salesforce/incidents/20003413.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003413 · Generated 2026-10-18T09:37:00.400Z