# Salesforce: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

> Salesforce status incident “Salesforce Data Cloud Feature Degradation: Customer360 Audiences” on 2025-10-21: impact minor (vendor’s label), 4 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003398
Last updated: 2025-10-25T13:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-21 17:47 UTC · Resolved: 2025-10-25 10:42 UTC · Duration: 4 d
- Updates: 2 · Affected components: Customer360 Audiences, 224 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003398](https://status.salesforce.com/incidents/20003398)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-25 01:27 UTC: Some customers may experience failures when creating or refreshing Sandboxes with Data Cloud, preventing the connection between Core Org and Data Cloud from being established. Data Cloud features will be unavailable in affected Sandboxes until our engineering teams complete the fix currently in progress.
- **update** 2025-10-25 13:01 UTC: If you have created a sandbox from 10/21/2025 and are experiencing issues while provisioning Data Cloud on those sandboxes, we recommend taking the following actions to resolve the issue: 1. Refresh the Affected Sandbox: Refreshing the sandbox may resolve the provisioning issues you are encountering. 2. Create a New Sandbox: Alternatively, you can create a new sandbox to ensure smooth provisioning of Data Cloud. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve this matter. If you have any questions or need further assistance, please do not hesitate to contact our support team.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-21 17:47 UTC, resolved after 4 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003398
- Citation: Salesforce, “Salesforce Data Cloud Feature Degradation: Customer360 Audiences” (2025-10-21 17:47 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003398 (CC BY 4.0).
- Markdown link: `[Salesforce: Salesforce Data Cloud Feature Degradation: Customer360 Audiences (2025-10-21)](https://rewindex.com/company/salesforce/incidents/20003398)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003398 · Markdown: https://rewindex.com/company/salesforce/incidents/20003398.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003398 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:56:42.724Z