# Salesforce: Feature Perf Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 21:15 UTC · Resolved: 2025-10-23 06:38 UTC · Duration: 2 d
- Updates: 0 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003388](https://status.salesforce.com/incidents/20003388)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (hop 1, posted +14 h 4 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Salesforce (this incident)<br/>posted +14 h 4 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

_No update text published._


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003388 · Markdown: https://rewindex.com/company/salesforce/incidents/20003388.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003388 · Generated 2026-10-20T01:30:48.972Z