# Salesforce: Heroku Service Degradation: Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 06:50 UTC · Resolved: 2025-10-21 03:33 UTC · Duration: 21 h
- Updates: 8 · Affected components: Data, 12 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003365](https://status.salesforce.com/incidents/20003365)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-20 09:06 UTC: This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226
- **update** 2025-10-20 13:54 UTC: Private Spaces dyno provisioning latency is elevated. Dashboard metrics may be delayed. Review app and CI using post-deploy scripts may be delayed. Heroku data service provisioning latency is elevated.
- **update** 2025-10-20 17:31 UTC: Due to the ongoing vendor issue, some customers may experience false positive notifications when attempting to connect to a Heroku data service. This includes messaging about automated remediation. Heroku has temporarily disabled automated remediation until the vendor platform is restored. Upon vendor platform restoration, the Heroku Data Team will assess which services require remediation. At this time, customers should redirect to their own observability systems to assess data service health.
- **update** 2025-10-20 18:11 UTC: All Heroku platform services are now experiencing impact due to the ongoing vendor issues.
- **update** 2025-10-20 18:19 UTC: Investigation has determined that CLI is now impacted due to the ongoing vendor issue.
- **update** 2025-10-21 01:15 UTC: Earlier today, an infrastructure provider impacted parts of the Heroku Platform, causing disruption across the majority of the Heroku platform.  At this time, the Heroku platform and associated services have been restored to their functionality. There may be some delayed notifications, as our systems return to full functionality.
- **update** 2025-10-21 03:53 UTC: At this time, all impact to the Heroku Platform has been resolved. If you require any further assistance, please do not hesitate to open a Support case or reach out to your Customer Success Manager (CSM).
- **update** 2025-11-14 23:08 UTC: We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.  Root Cause Analysis Document Link: https://www.heroku.com/?p=17762&preview=1&\_ppp=db781bce69.  If you have additional questions or need further support, please open a case with Support via the Help portal.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003365 · Markdown: https://rewindex.com/company/salesforce/incidents/20003365.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003365 · Generated 2026-10-18T11:26:31.437Z