# Salesforce: Performance Degradation: Agentforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-11 03:45 UTC · Resolved: 2025-10-14 18:09 UTC · Duration: 4 d
- Updates: 6 · Affected components: Agentforce, 12 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003350](https://status.salesforce.com/incidents/20003350)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-13 20:12 UTC: At 03:45 UTC, October 11, 2025, we noted a performance degradation impacting Agentforce Employee Agent on multiple instances. Customers are unable to create a topic when selecting the “GeneralCRM” topic in the Agentforce Employee Agent. We are actively working to identify the trigger of this issue and are working on a fix.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-10-13 20:55 UTC: We have identified a fix and are deploying it on a Test instance. Once it has been thoroughly tested and verified, the fix will be deployed to the remaining impacted instances to fully restore functionality. After further analysis, it was determined that this issue also impacts USA736 and USA922.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-10-13 21:34 UTC: We are continuing to deploy the fix on the test instance and are closely monitoring its progress. We’ll provide an update upon completion of the deployment to the test instance or sooner if additional information becomes available.
- **update** 2025-10-13 22:54 UTC: The deployment to our test instance was successful, and we have successfully validated the fix. We are now preparing a staggered release across the remaining impacted instances. The deployment is expected to begin at 01:00 UTC, and we will provide a final update when all instances are complete, or sooner if more information becomes available.  We apologize for any inconvenience this issue may be causing your customers.
- **update** 2025-10-14 03:02 UTC: We can confirm that the fix has been successfully deployed to the following instances, and they are now out of impact:  USA794, USA840, USA1044, USA1140. A separate Trust post will be updated with the resolution times for the resolved instances. The fix is being rolled out gradually across the remaining impacted instances.  We will provide a final update once all instances have received the deployment and performance has been validated, or sooner if more information becomes available. We sincerely apologize for any impact this has had on your business operations.
- **update** 2025-10-14 21:47 UTC: As of October 14 at 18:09 UTC, we have successfully deployed the fix across the remaining impacted instances. We apologize for how you and your business may have been affected by this incident.  We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003350 · Markdown: https://rewindex.com/company/salesforce/incidents/20003350.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003350 · Generated 2026-10-18T10:29:15.015Z