# Salesforce: Tableau Service Disruption: Analytics Cloud

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-02 13:15 UTC · Resolved: 2025-10-02 14:16 UTC · Duration: 1.0 h
- Updates: 2 · Affected components: Analytics Cloud, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003295](https://status.salesforce.com/incidents/20003295)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-02 15:17 UTC: Investigations highlighted a database connectivity issue; however, the impact began to self-resolve before we could identify the trigger. Customers may now begin to see signs of recovery.  We are actively monitoring connectivity and functionality and will provide you with an update in 30 minutes or sooner if we have more information.
- **update** 2025-10-02 15:17 UTC: The issue has self-resolved, and all services are now fully restored. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and a preventive action to avoid a repeat. We apologize for how you and your business may have been affected by this incident.

## Rewindex changes for this incident

- 2025-10-02 13:15 UTC: [Major incident: Tableau Service Disruption: Analytics Cloud](https://rewindex.com/change/idd0d792a9f1f0c.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003295 · Markdown: https://rewindex.com/company/salesforce/incidents/20003295.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003295 · Generated 2026-10-18T10:29:29.917Z