# Salesforce: Performance Degradation: Core Service

> Salesforce status incident “Performance Degradation: Core Service” on 2025-09-23: impact minor (vendor’s label), 38 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003272
Last updated: 2025-09-25T15:11:43Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 22:00 UTC · Resolved: 2025-09-25 12:10 UTC · Duration: 38 h
- Updates: 1 · Affected components: Core Service, 3 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003272](https://status.salesforce.com/incidents/20003272)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-25 15:11 UTC: At 22:00 UTC on September 23, 2025, we observed a performance degradation affecting a subset of customers with the Omni Studio “Salesforce Industries” managed package installed, resulting in limited access to certain features. A fix forward was deployed to impacted sandbox instances, and as of 12:10 UTC, the AUS18S, AUS22S and AUS26S sandbox instances have been out of impact. This post follows delayed confirmation that these sandbox instances were impacted by a broader incident. For a detailed timeline and information on this incident, please refer to the Trust post: http://sfdc.co/P4KwY

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-23 22:00 UTC, resolved after 38 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003272
- Citation: Salesforce, “Performance Degradation: Core Service” (2025-09-23 22:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003272 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Core Service (2025-09-23)](https://rewindex.com/company/salesforce/incidents/20003272)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003272 · Markdown: https://rewindex.com/company/salesforce/incidents/20003272.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003272 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:32:01.700Z