# Salesforce: Performance Degradation: Core Service

> Salesforce status incident “Performance Degradation: Core Service” on 2025-09-23: impact minor (vendor’s label), 37 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003271
Last updated: 2025-09-25T14:54:28Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 22:00 UTC · Resolved: 2025-09-25 10:50 UTC · Duration: 37 h
- Updates: 1 · Affected components: Core Service, 17 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003271](https://status.salesforce.com/incidents/20003271)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-25 14:54 UTC: At 22:00 UTC on September 23, 2025, we observed a performance degradation affecting a subset of customers with the Omni Studio “Salesforce Industries” managed package installed, resulting in limited access to certain features. A fix forward was deployed to impacted sandbox instances, and as of 10:50 UTC, the BRA6S, CAN6s, GBR90S, GBR92S, SWE60S, SWE90S, SWE92S, USA20S, USA240S, USA244S, USA28S, USA666S, USA758S, USA762S, USA258S, USA224S, and USA256S sandbox instances have been out of impact. This post follows delayed confirmation that these sandbox instances were impacted by a broader incident. For a detailed timeline and information on this incident, please refer to the Trust post: http://sfdc.co/P4KwY

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-23 22:00 UTC, resolved after 37 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003271
- Citation: Salesforce, “Performance Degradation: Core Service” (2025-09-23 22:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003271 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Core Service (2025-09-23)](https://rewindex.com/company/salesforce/incidents/20003271)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003271 · Markdown: https://rewindex.com/company/salesforce/incidents/20003271.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003271 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:56.724Z