# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-18 01:48 UTC · Resolved: 2025-09-18 02:02 UTC · Duration: 14 min
- Updates: 1 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003245](https://status.salesforce.com/incidents/20003245)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-18 02:27 UTC: On September 18, 2025, at 1:48 UTC, we detected a service disruption, which prevented customers from accessing their Salesforce services. We have put measures in place to enable the system to recover and prevent further occurrences. The incident was declared resolved as of 2:02 UTC on September 18, 2025. We apologise for any inconvenience this may have caused.

## Rewindex changes for this incident

- 2025-09-18 01:48 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/ie7281d7fcd7d91.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003245 · Markdown: https://rewindex.com/company/salesforce/incidents/20003245.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003245 · Generated 2026-10-18T10:29:21.755Z