# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-29 19:59 UTC · Resolved: 2026-09-29 22:20 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/zx2nhtqmr62z](https://stspg.io/zx2nhtqmr62z)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-09-29 19:59 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **investigating** 2026-09-29 20:16 UTC: We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.
- **resolved** 2026-09-29 22:20 UTC: This incident has now been resolved.


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Canonical: https://rewindex.com/company/runway/incidents/xpvym7nl3fxr · Markdown: https://rewindex.com/company/runway/incidents/xpvym7nl3fxr.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/xpvym7nl3fxr · Generated 2026-10-18T11:29:04.173Z