# Runway: Tasks cannot be created

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-02-16 16:29 UTC · Resolved: 2026-02-16 17:11 UTC · Duration: 42 min
- Updates: 7 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/dr99hlwttj30](https://stspg.io/dr99hlwttj30)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a critical outage preventing task creation across App, Backend and Public API, starting 2026-02-16 16:29 UTC and resolved at 2026-02-16 17:11 UTC (42 min). A fix restored functionality; delayed requests were expected to resume processing, and previously failed submissions could be retried. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-16 16:24 UTC: We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- **investigating** 2026-02-16 16:28 UTC: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- **investigating** 2026-02-16 16:29 UTC: We are testing a potential fix to the issue.
- **monitoring** 2026-02-16 16:53 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **monitoring** 2026-02-16 16:53 UTC: We see signals that the fix succeeded and has restored functionality to all services.
- **monitoring** 2026-02-16 16:59 UTC: All systems are fully operational.
- **resolved** 2026-02-16 17:11 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2026-02-16 16:29 UTC: [Critical incident: Tasks cannot be created](https://rewindex.com/change/i40ff70c14d8b7e.md)


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Canonical: https://rewindex.com/company/runway/incidents/xlk3m6clbz14 · Markdown: https://rewindex.com/company/runway/incidents/xlk3m6clbz14.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/xlk3m6clbz14 · Generated 2026-10-18T10:42:07.397Z