# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-14 01:21 UTC · Resolved: 2026-04-14 04:03 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/qwswvpp2jcqv](https://stspg.io/qwswvpp2jcqv)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-04-14 01:21 UTC: Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **monitoring** 2026-04-14 03:52 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-04-14 04:03 UTC: This incident has now been resolved.


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Canonical: https://rewindex.com/company/runway/incidents/vmymkcsbm5gx · Markdown: https://rewindex.com/company/runway/incidents/vmymkcsbm5gx.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/vmymkcsbm5gx · Generated 2026-10-18T12:35:20.385Z