# Runway: Kling video generations failing or delayed

> Runway status incident “Kling video generations failing or delayed” on 2026-11-02: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/runway/incidents/t2y77ls3m7r4
Last updated: 2026-11-02T20:30:18Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-02 16:53 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: App, Backend
- [Vendor status page: https://status.runwayml.com/incidents/t2y77ls3m7r4](https://status.runwayml.com/incidents/t2y77ls3m7r4)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-11-02 16:53 UTC: We're seeing degraded performance for Kling 4.0 and 3.0 tasks.
- **identified** 2026-11-02 17:36 UTC: Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected. The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet. Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.

## Rewindex changes for this incident

- 2026-11-02 17:43 UTC: [Incident updated: Kling video generations failing or delayed](https://rewindex.com/change/rc89128a7e904c5.md)


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Canonical: https://rewindex.com/company/runway/incidents/t2y77ls3m7r4 · Markdown: https://rewindex.com/company/runway/incidents/t2y77ls3m7r4.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/t2y77ls3m7r4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:30:18.718Z