# Runway: Cloud provider outage leading to critical errors across app.runwayml.com

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-07-18 17:10 UTC · Resolved: 2023-07-18 17:36 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.runwayml.com/incidents/nylxt5gymwqd](https://status.runwayml.com/incidents/nylxt5gymwqd)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **resolved** 2023-07-18 17:36 UTC: Our backlog of exports and AI generations has cleared. We expect new jobs to be processed in a timely manner. We also expect the vast majority of the jobs submitted by users during the outage have now been processed successfully.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/runway/incidents/nylxt5gymwqd · Markdown: https://rewindex.com/company/runway/incidents/nylxt5gymwqd.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/nylxt5gymwqd · Generated 2026-10-18T11:28:30.017Z