# Runway: We've identified a problem and are working on a fix

> Runway status incident “We've identified a problem and are working on a fix” on 2026-05-13: impact minor (vendor’s label), 55 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/runway/incidents/n2zf85hkk6c2
Last updated: 2026-05-13T09:06:53Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-13 08:11 UTC · Resolved: 2026-05-13 09:06 UTC · Duration: 55 min
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/w8yf1gx5tdlr](https://stspg.io/w8yf1gx5tdlr)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-05-13 08:11 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **investigating** 2026-05-13 08:19 UTC: Our engineering team is investigating a problem with nano banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **resolved** 2026-05-13 09:06 UTC: We think the impact from the issue is over.

## Cite this

Status incident (vendor impact label: minor) posted by Runway, started 2026-05-13 08:11 UTC, resolved after 55 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/runway/incidents/n2zf85hkk6c2
- Citation: Runway, “We've identified a problem and are working on a fix” (2026-05-13 08:11 UTC). Archived by Rewindex: https://rewindex.com/company/runway/incidents/n2zf85hkk6c2 (CC BY 4.0).
- Markdown link: `[Runway: We've identified a problem and are working on a fix (2026-05-13)](https://rewindex.com/company/runway/incidents/n2zf85hkk6c2)`


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Canonical: https://rewindex.com/company/runway/incidents/n2zf85hkk6c2 · Markdown: https://rewindex.com/company/runway/incidents/n2zf85hkk6c2.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/n2zf85hkk6c2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:05:46.292Z