# Runway: We've identified a problem and are working on a fix

> Runway status incident “We've identified a problem and are working on a fix” on 2026-04-13: impact minor (vendor’s label), 1.5 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/runway/incidents/lxwqzyc3cphb
Last updated: 2026-04-13T17:13:56Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-13 15:43 UTC · Resolved: 2026-04-13 17:13 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/90h126zt1t82](https://stspg.io/90h126zt1t82)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-04-13 15:43 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **resolved** 2026-04-13 17:13 UTC: This incident has now been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Runway, started 2026-04-13 15:43 UTC, resolved after 1.5 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/runway/incidents/lxwqzyc3cphb
- Citation: Runway, “We've identified a problem and are working on a fix” (2026-04-13 15:43 UTC). Archived by Rewindex: https://rewindex.com/company/runway/incidents/lxwqzyc3cphb (CC BY 4.0).
- Markdown link: `[Runway: We've identified a problem and are working on a fix (2026-04-13)](https://rewindex.com/company/runway/incidents/lxwqzyc3cphb)`


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Canonical: https://rewindex.com/company/runway/incidents/lxwqzyc3cphb · Markdown: https://rewindex.com/company/runway/incidents/lxwqzyc3cphb.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/lxwqzyc3cphb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:06:14.368Z