# Runway: Users experiencing blank white page when viewing app.runwayml.com from mobile devices

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-13 20:11 UTC · Resolved: 2022-11-13 20:49 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.runwayml.com/incidents/hc5dy11hpk6m](https://status.runwayml.com/incidents/hc5dy11hpk6m)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **resolved** 2022-11-13 20:49 UTC: We've deployed a fix. All users should now be able to access app.runwayml.com from their mobile devices, as well as Safari desktop browsers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/runway/incidents/hc5dy11hpk6m · Markdown: https://rewindex.com/company/runway/incidents/hc5dy11hpk6m.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/hc5dy11hpk6m · Generated 2026-10-18T13:39:18.122Z