# Runway: We have released a fix.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-21 20:08 UTC · Resolved: 2026-04-21 20:49 UTC · Duration: 41 min
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/bfw2975gn825](https://stspg.io/bfw2975gn825)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major outage affecting Gen4.5, with App, Backend and Public API listed as affected components. It started at 2026-04-21 20:08 UTC and was resolved at 2026-04-21 20:49 UTC, lasting 40 min; Runway said it released a fix restoring Gen4.5 service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-21 20:08 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **investigating** 2026-04-21 20:17 UTC: Gen4.5 is experiencing an issue. We are evaluating a solution.
- **resolved** 2026-04-21 20:49 UTC: We have released a fix, restoring service to Gen4.5.

## Rewindex changes for this incident

- 2026-04-21 20:08 UTC: [Major incident: We have released a fix.](https://rewindex.com/change/i33202a587dbd83.md)


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Canonical: https://rewindex.com/company/runway/incidents/dgrwxs1zd99y · Markdown: https://rewindex.com/company/runway/incidents/dgrwxs1zd99y.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/dgrwxs1zd99y · Generated 2026-10-18T11:40:28.122Z