# Runway: Elevated video export error rates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-06-09 13:54 UTC · Resolved: 2022-06-09 14:02 UTC · Duration: 8 min
- Updates: 1
- [Vendor status page: https://status.runwayml.com/incidents/04kb6jr4vpcf](https://status.runwayml.com/incidents/04kb6jr4vpcf)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Part of an outage event

- [Mailgun outage, Jun 9, 2022: 10 vendors, 10 incidents](https://rewindex.com/events/2022-06-09-mailgun)
- This incident started in the same window without naming Mailgun (timing only, not evidence of a link). (timing only, posted +1 h 29 min vs Mailgun’s own post)

```mermaid
flowchart LR
  root["Mailgun<br/>posted 12:25 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Mailgun<br/>Gorgias, Greenhouse"]:::blames
  root --> h1
  me["Runway (this incident)<br/>posted +1 h 29 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-06-09 14:02 UTC: A fix has been shipped and error rates have stabilized. From what we're seeing, this issue effected a very small number of users.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/runway/incidents/04kb6jr4vpcf · Markdown: https://rewindex.com/company/runway/incidents/04kb6jr4vpcf.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/04kb6jr4vpcf · Generated 2026-10-20T03:13:26.307Z