# RudderStack: Configuration Backend  Downtime

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-06-10 08:30 UTC · Resolved: 2022-06-10 08:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.rudderstack.com/incidents/s55x9cy4prwk](https://status.rudderstack.com/incidents/s55x9cy4prwk)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Timeline of updates

- **resolved** 2022-06-10 08:30 UTC: June 10, 2022 From 08:35 AM UTC to 09:35 AM UTC Summary: The Config Backend was down for around 1 hour (08:35 AM UTC to 09:35 AM UTC) earlier today June 10th, 2022. This was due to a mistake while initiating an infrastructure deploy that involved merging changes with main. Impact: The Config Backend and Webapp were not reachable during this time. User Transformations - There was data loss if the connection included a user transformation. If the user transformation code was requested for the first time during this timeframe. Client SDKs JavaScript - There would have been data loss for all the device mode destinations if the SDK was initialized during the downtime. i.e. If visitors first visited a page during this timeframe Mobile - There would have been data loss for all the device mode destinations. However, only for the first-time users of an app during the downtime. Action Items: 1. Be more vigilant in checking our infrastructure deployment plan difference when reviewing and approving PRs. 2. We are escalating config-backend-error alert. 3. Developing more comprehensive run book for responding to an incident of this nature

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/rudderstack/incidents/s55x9cy4prwk · Markdown: https://rewindex.com/company/rudderstack/incidents/s55x9cy4prwk.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/s55x9cy4prwk · Generated 2026-10-18T12:19:44.916Z