# RudderStack: Customers who were using the beta feature of Device Mode Transformation experienced issues with data ingestion.

> RudderStack status incident “Customers who were using the beta feature of Device Mode Transformation experienced issues with data ingestion.” on 2023-03-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx
Last updated: 2023-03-23T13:38:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-23 13:38 UTC · Resolved: 2023-03-23 13:38 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.rudderstack.com/incidents/j179jdxzr7jx](https://status.rudderstack.com/incidents/j179jdxzr7jx)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Timeline of updates

- **resolved** 2023-03-23 13:38 UTC: Device mode transformation support was released to few customers. This triggered a load balancer change for these customers and along with failures in updating DNS entries. Ingestion endpoint for these customers were unreachable from 13:38 UTC to 14:15 UTC.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by RudderStack, started 2023-03-23 13:38 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx
- Citation: RudderStack, “Customers who were using the beta feature of Device Mode Transformation experienced issues with data ingestion.” (2023-03-23 13:38 UTC). Archived by Rewindex: https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx (CC BY 4.0).
- Markdown link: `[RudderStack: Customers who were using the beta feature of Device Mode Transformation experienced issues with data ingestion. (2023-03-23)](https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx)`


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Canonical: https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx · Markdown: https://rewindex.com/company/rudderstack/incidents/j179jdxzr7jx.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/j179jdxzr7jx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:05:46.655Z