# RudderStack: Public API got affected partially post upgrade

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-21 05:12 UTC · Resolved: 2024-02-21 06:23 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: Web Application
- [Vendor status page: https://stspg.io/l13mcq80n6w5](https://stspg.io/l13mcq80n6w5)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a major incident involving partial Public API disruption after an upgrade and a web application outage; ingestion and delivery remained normal. It started at 2024-02-21 05:12 UTC and was resolved at 2024-02-21 06:23 UTC, lasting 1 h 10 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-02-21 05:12 UTC: We are currently investigating the issue.
- **investigating** 2024-02-21 05:59 UTC: We are still working on this. Currently, the web application is down. This doesn't affect ingestion and continues to be normal.
- **investigating** 2024-02-21 06:00 UTC: We are still working on this. Currently web application is down. This doesn't affect ingestion or delivery and continue to be normal
- **resolved** 2024-02-21 06:23 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-02-21 05:12 UTC: [Major incident: Public API got affected partially post upgrade](https://rewindex.com/change/i5e39e02bf5c6ae.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/dcsb8tjwg46c · Markdown: https://rewindex.com/company/rudderstack/incidents/dcsb8tjwg46c.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/dcsb8tjwg46c · Generated 2026-10-18T11:26:26.101Z