# RubyGems.org: Elevated DNS Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-07-17 21:20 UTC · Resolved: 2020-07-17 22:01 UTC · Duration: 40 min
- Updates: 4 · Affected components: Dependency API, Upstream Provider: DNSimple Name Servers, Application, Gem Downloads, Gem Index API
- [Vendor status page: http://stspg.io/6wlgr1xl9jln](http://stspg.io/6wlgr1xl9jln)
- [Company: RubyGems.org](https://rewindex.com/company/rubygems.md)

## Part of an outage event

- [Cloudflare outage, Jul 17, 2020: 24 vendors, 24 incidents](https://rewindex.com/events/2020-07-17-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +21 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 6 blamed Cloudflare<br/>Sigma Computing, WorkOS, Doppler, Linode (Akamai) +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Hotjar"]:::blames
  root --> h4
  me["RubyGems.org (this incident)<br/>posted +21 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2020-07-17 21:20 UTC: We're experiencing an elevated level of DNS errors and are currently looking into the issue.
- **monitoring** 2020-07-17 21:42 UTC: DNS seems to be resolving again. We continue to monitor the situation.
- **monitoring** 2020-07-17 21:53 UTC: We are continuing to monitor for any further issues.
- **resolved** 2020-07-17 22:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2020-07-17 21:20 UTC: [Major incident: Elevated DNS Errors](https://rewindex.com/change/ia4b43f31aec6bc.md)


---
Canonical: https://rewindex.com/company/rubygems/incidents/yz78p74tbrfq · Markdown: https://rewindex.com/company/rubygems/incidents/yz78p74tbrfq.md · JSON: https://rewindex.com/api/v1/companies/rubygems/incidents/yz78p74tbrfq · Generated 2026-10-20T00:52:16.468Z