# RubyGems.org: Elevated Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-06-08 10:00 UTC · Resolved: 2021-06-08 11:29 UTC · Duration: 1.5 h
- Updates: 5 · Affected components: Dependency API, Application, Gem Downloads, Gem Index API
- [Vendor status page: https://stspg.io/b2sy83w636z5](https://stspg.io/b2sy83w636z5)
- [Company: RubyGems.org](https://rewindex.com/company/rubygems.md)

## Part of an outage event

- [Fastly outage, Jun 8, 2021: 27 vendors, 27 incidents](https://rewindex.com/events/2021-06-08-fastly)
- This incident blames Fastly as the cause. (hop 1, posted +0 min vs the first vendor naming Fastly)
- Evidence: “…levels and errors return to normal. The elevated 503 and 502 errors seem to be because of Fastly's ongoing incident. We are following along at https://status.fastly.com/incidents/vpk0ssybt3bj. This in…”

```mermaid
flowchart LR
  root["Fastly<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed Fastly<br/>RubyGems.org, Braze"]:::blames
  root --> h1
  me["RubyGems.org (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2021-06-08 10:00 UTC: We're experiencing an elevated level of errors and are currently looking into the issue.
- **investigating** 2021-06-08 10:12 UTC: The elevated 503 and 502 errors seem to be because of Fastly's ongoing incident. We are following along at https://status.fastly.com/incidents/vpk0ssybt3bj.
- **identified** 2021-06-08 10:46 UTC: Our CDN partner has identified the issue and a fix is being implemented.
- **monitoring** 2021-06-08 11:03 UTC: Our CDN provider has applied a fix and over the last few minutes we saw traffic levels and errors return to normal.
- **resolved** 2021-06-08 11:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-06-08 10:00 UTC: [Major incident: Elevated Errors](https://rewindex.com/change/i55a564352a433b.md)


---
Canonical: https://rewindex.com/company/rubygems/incidents/yml4xgf7547f · Markdown: https://rewindex.com/company/rubygems/incidents/yml4xgf7547f.md · JSON: https://rewindex.com/api/v1/companies/rubygems/incidents/yml4xgf7547f · Generated 2026-10-20T01:32:10.649Z