# Rootly: Atlassian (Jira + Confluence) and Zoom Integration Failing to Load

> Rootly status incident “Atlassian (Jira + Confluence) and Zoom Integration Failing to Load” on 2023-04-11: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw
Last updated: 2023-04-11T19:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-11 18:05 UTC · Resolved: 2023-04-11 19:10 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.rootly.com/incidents/ytz6dp31fdqw](https://status.rootly.com/incidents/ytz6dp31fdqw)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **resolved** 2023-04-11 19:10 UTC: This incident has been resolved. Customers specifically impacted (\<2%) will be contacted by their CSM directly to re-integrate if needed (no impact to existing workflows). Root cause was our auto-refresh logic for expired tokens had a bug. This has also been resolved with additional guardrails.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Rootly, started 2023-04-11 18:05 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw
- Citation: Rootly, “Atlassian (Jira + Confluence) and Zoom Integration Failing to Load” (2023-04-11 18:05 UTC). Archived by Rewindex: https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw (CC BY 4.0).
- Markdown link: `[Rootly: Atlassian (Jira + Confluence) and Zoom Integration Failing to Load (2023-04-11)](https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw)`


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Canonical: https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw · Markdown: https://rewindex.com/company/rootly/incidents/ytz6dp31fdqw.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/ytz6dp31fdqw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:31:29.759Z