# Rootly: Intermittent Issues Accessing Rootly due to Cloudflare

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 11:54 UTC · Resolved: 2025-11-18 13:58 UTC · Duration: 2.1 h
- Updates: 8 · Affected components: On-Call, Slack App, Web Platform
- [Vendor status page: https://stspg.io/l10vdzvp5tg6](https://stspg.io/l10vdzvp5tg6)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-11-18 11:54 UTC: We are seeing upstream Cloudflare issues at the moment. They are experiencing a global outage that we are monitoring. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 It appears to be intermittent depending on the users location.
- **monitoring** 2025-11-18 12:19 UTC: We are seeing strong recovery across most regions (NA, EMEA, APAC, etc.). Everything appears to be functioning as expected for most users (some still require retries and is intermittent). We are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- **monitoring** 2025-11-18 12:49 UTC: We are seeing degraded affects across several regions still for some users. We are continuing to monitor.
- **monitoring** 2025-11-18 13:19 UTC: We are seeing degraded affects across several regions still for some users (some with stronger recovery than others). We are continuing to monitor.
- **monitoring** 2025-11-18 13:37 UTC: We are seeing degraded affects across several regions still for some users. We are continuing to monitor. Cloudflare has identified the issue and implementing a fix: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7.
- **monitoring** 2025-11-18 13:42 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-11-18 13:44 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-11-18 13:58 UTC: All regions are showing healthy traffic and all products are working as expected. We will continue to monitor out of precaution.


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Canonical: https://rewindex.com/company/rootly/incidents/vxhsxw86xck2 · Markdown: https://rewindex.com/company/rootly/incidents/vxhsxw86xck2.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/vxhsxw86xck2 · Generated 2026-10-18T11:26:04.021Z