# Rootly: Some users seeing errors loading dropdowns and alert index page

> Rootly status incident “Some users seeing errors loading dropdowns and alert index page” on 2026-08-27: impact minor (vendor’s label), 16 min, 2 update(s), later deleted by the vendor. Archived by Rewindex.

Canonical: https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3
Last updated: 2026-10-27T18:43:12Z

**Removed by Rootly after it was resolved.** Clearing out resolved incidents is routine cleanup. Below is the last version Rewindex archived. (gone from the status page since 2026-10-27 18:43 UTC UTC)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-27 12:41 UTC · Resolved: 2026-08-27 12:57 UTC · Duration: 16 min
- Updates: 2
- [Vendor status page: https://stspg.io/kq0fnwtmnk1q](https://stspg.io/kq0fnwtmnk1q)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2026-08-27 12:41 UTC: We're aware that some users are experiencing errors (including intermittent 500 responses) when loading certain dropdown/selection menus and alert index table. On-call paging and alerting is unaffected. We're actively investigating and will post updates as we learn more.
- **resolved** 2026-08-27 12:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-27 18:43 UTC: [Incident deleted: Some users seeing errors loading dropdowns and alert index page](https://rewindex.com/change/daf2c82e21d61b2.md)

## Cite this

Status incident (vendor impact label: minor) posted by Rootly, started 2026-08-27 12:41 UTC, resolved after 16 min, 2 update(s); later deleted by the vendor.

- Canonical URL: https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3
- Citation: Rootly, “Some users seeing errors loading dropdowns and alert index page” (2026-08-27 12:41 UTC). Archived by Rewindex: https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3 (CC BY 4.0).
- Markdown link: `[Rootly: Some users seeing errors loading dropdowns and alert index page (2026-08-27)](https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3)`


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Canonical: https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3 · Markdown: https://rewindex.com/company/rootly/incidents/s9dw3wz3t3r3.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/s9dw3wz3t3r3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:16.648Z