# Rootly: Delays on Slack and Web Platform

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-30 20:13 UTC · Resolved: 2023-10-30 20:35 UTC · Duration: 22 min
- Updates: 4 · Affected components: Terraform, Rootly Slack App, Slack App, API, Web Platform, Workflows
- [Vendor status page: https://stspg.io/73fwv249dqkp](https://stspg.io/73fwv249dqkp)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Part of an outage event

- [Cloudflare outage, Oct 30, 2023: 24 vendors, 24 incidents](https://rewindex.com/events/2023-10-30-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +2 min vs the first vendor naming Cloudflare)
- Evidence: “…king as normal, including incident creation in Slack. We had an upstream hiccup caused by Cloudflare. Looks like everything is working as normal, including incident creation in Slack. We had an upstre…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>4 vendors, 3 blamed Cloudflare<br/>Census, Rootly, Optimizely, Vanta"]:::blames
  root --> h1
  p0["Auth0<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Svix, Dremio<br/>+9 min to +39 min"]:::hop2
  p0 -->|"blamed Auth0"| k0
  me["Rootly (this incident)<br/>posted +2 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2023-10-30 20:13 UTC: We are noticing our background jobs processing slower than normal. Any workflows queued to run are behind schedule. Our engineering team has identified the issue and is currently deploying a fix.
- **investigating** 2023-10-30 20:26 UTC: We are continuing to investigate this issue. Our engineering team has a fix currently being deployed.
- **investigating** 2023-10-30 20:28 UTC: We are continuing to investigate this issue. Our engineering team has a fix currently being deployed.
- **resolved** 2023-10-30 20:35 UTC: Looks like everything is working as normal, including incident creation in Slack. We had an upstream hiccup caused by Cloudflare.


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Canonical: https://rewindex.com/company/rootly/incidents/qvfyh2wjfpw2 · Markdown: https://rewindex.com/company/rootly/incidents/qvfyh2wjfpw2.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/qvfyh2wjfpw2 · Generated 2026-10-20T01:30:50.778Z