# Rootly: Slack Outage (3rd Party) Impacting Rootly Slack App

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-27 09:00 UTC · Resolved: 2023-07-27 10:05 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Slack
- [Vendor status page: https://stspg.io/hvtbq388yc81](https://stspg.io/hvtbq388yc81)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Summary

A major Slack outage affected Rootly’s Slack app, including channel creation and notifications, from 2023-07-27 09:00 UTC to 2023-07-27 10:05 UTC (1 h 4 min). Rootly.com’s Web App remained operational for incident creation; Rootly’s services were fully restored after Slack restored functionality. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-07-27 09:00 UTC: Slack is currently experiencing an outage which subsequently is affecting Rootly's Slack application. Expect Slack related actions (including those outside of Rootly's Slack app) to be affected (e.g. channel creation, notifications, etc.). Rootly.com Web App continues to function as normal and can still create incidents from there. You still can create incident through our Web Interface. Updates from their incident: https://status.slack.com/2023-07/08e3781ccbef33d5
- **resolved** 2023-07-27 10:05 UTC: Slack has restored full functionality to their services and has resolved their incident. Rootly's services are fully restored as a result.  Details can be found on Slack's status page here: https://status.slack.com/2023-07/08e3781ccbef33d5

## Rewindex changes for this incident

- 2023-07-27 09:00 UTC: [Major incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i4b36453e454c4d.md)


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Canonical: https://rewindex.com/company/rootly/incidents/pct2cyz0xrfq · Markdown: https://rewindex.com/company/rootly/incidents/pct2cyz0xrfq.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/pct2cyz0xrfq · Generated 2026-10-18T12:19:45.046Z