# Rootly: Investigating Search Latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-25 16:16 UTC · Resolved: 2025-09-25 21:13 UTC · Duration: 5.0 h
- Updates: 3 · Affected components: API, Web Platform
- [Vendor status page: https://stspg.io/5zk7c00p6vbq](https://stspg.io/5zk7c00p6vbq)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-09-25 16:16 UTC: We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.
- **monitoring** 2025-09-25 16:49 UTC: We identified the root cause of the issue and have implemented a fix.  Latencies have returned to normal and we are monitoring them going forward.
- **resolved** 2025-09-25 21:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/rootly/incidents/h19fvdt9536p · Markdown: https://rewindex.com/company/rootly/incidents/h19fvdt9536p.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/h19fvdt9536p · Generated 2026-10-18T10:25:01.082Z