# Rootly: Latency and failures when interacting with our app in Slack

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-21 18:09 UTC · Resolved: 2025-08-21 19:47 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Slack App, API, Web Platform
- [Vendor status page: https://stspg.io/qqnt8qy2ynnb](https://stspg.io/qqnt8qy2ynnb)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-08-21 18:09 UTC: We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available
- **identified** 2025-08-21 18:42 UTC: We’ve investigated and found the issue is related to a broader ongoing incident at one of our infrastructure providers. You can follow their status updates here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 While our Slack app is the most visibly impacted, we are also identifying potential effects on other services such as our web interface and APIs. Our on-call product remains operational. We’ll continue to share updates as we make progress.
- **resolved** 2025-08-21 19:47 UTC: This incident has been fully resolved and all services are functioning normally. There was no impact to on-call paging at any time. We’ll continue to monitor, but no further action is required.


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Canonical: https://rewindex.com/company/rootly/incidents/bjf5n4512xt4 · Markdown: https://rewindex.com/company/rootly/incidents/bjf5n4512xt4.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/bjf5n4512xt4 · Generated 2026-10-18T09:35:08.216Z