# Rootly: Mobile not loading alerts & incidents

> Rootly status incident “Mobile not loading alerts & incidents” on 2025-07-04: impact none (vendor’s label), 10 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d
Last updated: 2025-07-04T18:37:59Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-04 18:27 UTC · Resolved: 2025-07-04 18:37 UTC · Duration: 10 min
- Updates: 3 · Affected components: On-Call
- [Vendor status page: https://stspg.io/lqwr666fxmgb](https://stspg.io/lqwr666fxmgb)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **identified** 2025-07-04 18:27 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-07-04 18:28 UTC: We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices. Affected users may experience: - Errors loading alert data - Web application access remains operational and unaffected.
- **resolved** 2025-07-04 18:37 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Rootly, started 2025-07-04 18:27 UTC, resolved after 10 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d
- Citation: Rootly, “Mobile not loading alerts & incidents” (2025-07-04 18:27 UTC). Archived by Rewindex: https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d (CC BY 4.0).
- Markdown link: `[Rootly: Mobile not loading alerts & incidents (2025-07-04)](https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d)`


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Canonical: https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d · Markdown: https://rewindex.com/company/rootly/incidents/92mgd2bnmn4d.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/92mgd2bnmn4d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:15.229Z