# Rootly: Rootly.com Marketing Site Loading Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-05 09:01 UTC · Resolved: 2025-12-05 09:14 UTC · Duration: 13 min
- Updates: 2 · Affected components: Homepage
- [Vendor status page: https://stspg.io/6124452ggp67](https://stspg.io/6124452ggp67)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +15 min vs the first vendor naming Cloudflare)
- Evidence: “…m31y6sw9q Our Rootly.com homepage are seeing 500 errors due to upstream service provider (Cloudflare) issues. No impact to On-Call, Web, Slack, or any other part of our application. The issues have be…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Rootly (this incident)<br/>posted +15 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-12-05 09:01 UTC: Our Rootly.com homepage are seeing 500 errors due to upstream service provider (Cloudflare) issues. No impact to On-Call, Web, Slack, or any other part of our application.
- **resolved** 2025-12-05 09:14 UTC: The issues have been resolved: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q


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Canonical: https://rewindex.com/company/rootly/incidents/86ks6fv65ndj · Markdown: https://rewindex.com/company/rootly/incidents/86ks6fv65ndj.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/86ks6fv65ndj · Generated 2026-10-20T00:49:30.772Z