# Rootly: Some Users w Android Loading Issues

> Rootly status incident “Some Users w Android Loading Issues” on 2025-08-15: impact minor (vendor’s label), 33 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/rootly/incidents/69c0j1zjltf1
Last updated: 2025-08-15T14:35:48Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-15 14:02 UTC · Resolved: 2025-08-15 14:35 UTC · Duration: 33 min
- Updates: 2 · Affected components: Mobile App
- [Vendor status page: https://stspg.io/2nbskh6mdcjk](https://stspg.io/2nbskh6mdcjk)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-08-15 14:02 UTC: We're aware of a potential issue that could impact Android users loading the mobile app. If any Android users have issues loading the app, please clear cache to fix. Long hold on the Rootly app icon (which brings up a menu), hit app info -\> storage and cache -\> clear cache. Paging and push notifications are not affected.
- **resolved** 2025-08-15 14:35 UTC: The issue has been mitigated. If you haven't upgraded to the latest version of the mobile app on Android you would've remained unaffected. Again, paging and push notifications are unaffected.

## Cite this

Status incident (vendor impact label: minor) posted by Rootly, started 2025-08-15 14:02 UTC, resolved after 33 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/rootly/incidents/69c0j1zjltf1
- Citation: Rootly, “Some Users w Android Loading Issues” (2025-08-15 14:02 UTC). Archived by Rewindex: https://rewindex.com/company/rootly/incidents/69c0j1zjltf1 (CC BY 4.0).
- Markdown link: `[Rootly: Some Users w Android Loading Issues (2025-08-15)](https://rewindex.com/company/rootly/incidents/69c0j1zjltf1)`


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Canonical: https://rewindex.com/company/rootly/incidents/69c0j1zjltf1 · Markdown: https://rewindex.com/company/rootly/incidents/69c0j1zjltf1.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/69c0j1zjltf1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:04:27.314Z