# Rootly: Delayed Sending of Emails

> Rootly status incident “Delayed Sending of Emails” on 2024-04-29: impact minor (vendor’s label), 47 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/rootly/incidents/670dw7y995cl
Last updated: 2024-04-29T23:28:12Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-29 22:41 UTC · Resolved: 2024-04-29 23:28 UTC · Duration: 47 min
- Updates: 2 · Affected components: SendGrid SMTP
- [Vendor status page: https://stspg.io/ggt8wdb3d4jt](https://stspg.io/ggt8wdb3d4jt)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2024-04-29 22:41 UTC: Some emails sent through Rootly are queuing in SendGrid and processing after sitting in the queue for extended periods of time. We are currently debugging with SendGrid support.
- **resolved** 2024-04-29 23:28 UTC: This incident has been resolved and was due to an upstream 3rd party issue via SendGrid. Rootly availability and incident creation was not impacted.

## Cite this

Status incident (vendor impact label: minor) posted by Rootly, started 2024-04-29 22:41 UTC, resolved after 47 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/rootly/incidents/670dw7y995cl
- Citation: Rootly, “Delayed Sending of Emails” (2024-04-29 22:41 UTC). Archived by Rewindex: https://rewindex.com/company/rootly/incidents/670dw7y995cl (CC BY 4.0).
- Markdown link: `[Rootly: Delayed Sending of Emails (2024-04-29)](https://rewindex.com/company/rootly/incidents/670dw7y995cl)`


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Canonical: https://rewindex.com/company/rootly/incidents/670dw7y995cl · Markdown: https://rewindex.com/company/rootly/incidents/670dw7y995cl.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/670dw7y995cl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:55:18.682Z