# Rootly: Rootly.com Homepage Erroring for Some Users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 17:34 UTC · Resolved: 2025-10-20 17:55 UTC · Duration: 21 min
- Updates: 2 · Affected components: Homepage
- [Vendor status page: https://stspg.io/7xzbkdw1xxm3](https://stspg.io/7xzbkdw1xxm3)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident is a second hop: it blames Webflow, which was affected by AWS. (hop 2, posted +10 h 23 min vs AWS’s own post)
- Evidence: “…: https://status.webflow.com/ Our marketing homepage (Rootly.com) is impacted by upstream Webflow issues: https://status.webflow.com/. Some users are seeing 500s. We'll update here once resolved.…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Rootly (this incident)<br/>posted +10 h 23 min"]:::me
  p1 -->|"blamed Webflow"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-10-20 17:34 UTC: Our marketing homepage (Rootly.com) is impacted by upstream Webflow issues: https://status.webflow.com/. Some users are seeing 500s. We'll update here once resolved.
- **resolved** 2025-10-20 17:55 UTC: Our marketing homepage is working as expected. Thank you for the patience. Full update history: https://status.webflow.com/


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Canonical: https://rewindex.com/company/rootly/incidents/3k0zkmzn1ctp · Markdown: https://rewindex.com/company/rootly/incidents/3k0zkmzn1ctp.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/3k0zkmzn1ctp · Generated 2026-10-19T23:14:40.919Z