# Rootly: Web and Desktop Slack Client not populating select/multi-select menus

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-15 17:34 UTC · Resolved: 2025-07-15 19:29 UTC · Duration: 1.9 h
- Updates: 5 · Affected components: Slack App
- [Vendor status page: https://stspg.io/2f1xpfz81qd8](https://stspg.io/2f1xpfz81qd8)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-07-15 17:34 UTC: We are seeing multiple reports that Slack Client Version 4.45.60 5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8 We are working with Slack to resolve this issue. As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information. On-call paging is not impacted.
- **investigating** 2025-07-15 18:39 UTC: We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client.  The following platforms are unaffected: - Rootly Web Dashboard - Slack iOS/Android app On-call paging is not impacted.
- **investigating** 2025-07-15 18:57 UTC: Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8 Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).
- **monitoring** 2025-07-15 19:01 UTC: We are seeing reports that updating Slack Desktop Client to version Version 4.45.60 a8def85020f2e6f981e24e9ee2c4f8582820e1e7@1752601050 (Production) may resolve this issue.  Please  continue trying to refresh desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).  We will continue to monitor this issue.
- **resolved** 2025-07-15 19:29 UTC: This issue is resolved. A hard refresh of Slack's web client, or desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) may be required to restore select and multi-select form functionality.


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Canonical: https://rewindex.com/company/rootly/incidents/0q1179drsb6c · Markdown: https://rewindex.com/company/rootly/incidents/0q1179drsb6c.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/0q1179drsb6c · Generated 2026-10-18T11:26:29.785Z