# Rootly: Slack Outage (3rd Party) Impacting Rootly Slack App

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-02-26 16:06 UTC · Resolved: 2025-02-26 20:42 UTC · Duration: 4.6 h
- Updates: 4 · Affected components: Rootly Slack App, Slack App
- [Vendor status page: https://stspg.io/40dp6l86s2k1](https://stspg.io/40dp6l86s2k1)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Summary

A critical Slack outage disrupted Rootly Slack App slash commands, messaging and button interactions from 2025-02-26 16:06 UTC until resolution at 2025-02-26 20:42 UTC (4 h 35 min). Rootly modified retry logic; /rootly recovered, with scattered channel-creation delays remaining. Rootly On-Call and Web Platform were unaffected. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-02-26 16:06 UTC: Slack is running into an incident that is impacting /slash commands (e.g. /rootly new) and messaging capabilities https://slack-status.com/2025-02/1b757d1d0f444c34. This means button interactions and messages are delayed or will fail completely. Some users have also reported being unable to load Slack completely. Rootly On-Call and Web Platform remain unaffected.
- **identified** 2025-02-26 16:57 UTC: Latency and failure rates from Slack remain quite high still https://slack-status.com/2025-02/1b757d1d0f444c34.
- **identified** 2025-02-26 17:04 UTC: Our engineering team is continuing to monitor closely. We've pushed a few changes to modify our retry logic despite Slack API reporting an outage. We are continuing to look for alternative methods. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.
- **resolved** 2025-02-26 20:42 UTC: Error rates have come down significantly. Scattered delays when creating channels. The /rootly command is now working as intended. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

## Rewindex changes for this incident

- 2025-02-26 16:06 UTC: [Critical incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i2d068ef7eee9bb.md)


---
Canonical: https://rewindex.com/company/rootly/incidents/08s12zlv3n16 · Markdown: https://rewindex.com/company/rootly/incidents/08s12zlv3n16.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/08s12zlv3n16 · Generated 2026-10-18T10:27:05.324Z